Please find below a number of questions related to the program and answers to those questions.
Are the Evergreen Explorer and Scenic Club programs linked? Evergreen Explorer is a totally separate program to the Scenic Club loyalty program operated by Scenic Tours. Individuals may have membership of both Evergreen Explorer and Scenic Club. Benefits are generally not interchangeable or transferable between Evergreen Explorer and Scenic Club or vice versa. However individuals who complete a Scenic Tours tour may choose to have that tour count towards their Evergreen Explorer membership and tier status assessment, but should they do so, it will not also count towards their Scenic Club membership or tier status. Please note, Individuals who complete an Evergreen tour may NOT choose to have that tour count towards their Scenic Club membership and tier status assessment.
How do I qualify for membership? Silver membership is automatic after you have completed any paid travel with Evergreen Tours. Gold membership is automatic after you have completed either 50 paid days or 5 paid tours (of 7 days or more) on Evergreen Tours. Diamond membership is automatic after completing 10 paid tours or 100 paid touring days on Evergreen Tours. Your membership kit will usually be sent to you within 8 weeks of completing your qualifying tour. If it has not arrived please email us at firstname.lastname@example.org noting the details of your recent trip and our membership services team will follow up.
Do tours completed prior to the launch of the program in 2011 qualify for membership? Yes. At the time of launching the Evergreen Explorer we attempted to identify all our past passengers as qualification for membership is based on past paid Evergreen Tours undertaken. If you have toured with us in the past and not received a membership kit please email us listing the tours you have done and we will be pleased to get the appropriate Silver, Gold or Diamond membership kit sent to you.
Can I apply to join? No. Membership is automatic and limited to those who have previously toured with us on a paid Evergreen Tours tour. Once you have completed any travel with us, you will automatically be sent a Silver membership kit. If you have completed your 5th paid tour of 7 days or more, or 50 days of paid touring with us, we will automatically send you a Gold membership kit, and if you have completed 10 paid tours of 7 days or more or 100 paid touring days then you will automatically be sent a Diamond membership kit. If your kit has not arrived within 8 weeks of the completion of your qualifying tour please contact us.
Can I get on the mail list for the Evergreen Explorer Magazine or monthly Evergreen Explorer email? Yes. Please note non-members are welcome to subscribe to our “Evergreen Explorer” magazine or monthly Evergreen email newsletter by going online and entering their contact details. Members are automatically sent these publications unless they advise us they do not wish to receive them.
Is membership free? Yes. Membership is free and an automatic entitlement once you have travelled once with Evergreen Tours.
Do I have to travel to maintain my membership? No. Silver, Gold, or Diamond membership is valid for life and you can only move upward in tier status as you reach higher qualifying levels: from Silver tier status to Gold status and from Gold tier status to Diamond tier status. Tier status is never downgraded as in some other loyalty programs.
I want to make a tour booking, how do I do that? If you have a preferred travel agent, or a local Evergreen Expert agent, we suggest that you book directly with them. They are well equipped and informed to make your Evergreen Tours booking. If you do not have a preferred travel agent, as always you are welcome to book with our Evergreen Tours office. The member help desk can be contacted on 1300 EXPLORER. Please note this line is for members only. Non members may contact us on 1300 364 414.
I want to alter a tour booking, how do I do that? If you wish to amend anything or require information in relation to a tour booking it is generally best that you do this through wherever you made the original booking. In most cases this will be with your preferred travel agent. Should you be an Evergreen Explorer member and have any remaining queries please contact the Member Help Desk.
I would like to obtain one of your brochures, how do I do that? Simply click the Brochures tab to request a brochure, view or download a copy.
Some of my prior tours are not recorded in my membership details - how do I get this fixed? If any or your prior Evergreen branded tours are not recorded in your member transaction history please email us at email@example.com with your name, membership number, residential address and the date and name of your tour that is missing and we will amend your membership record accordingly. Alternatively, please contact the Member Help desk on 1300EXPLORER.
I have lost my membership card - how do I get a new one? Please call the Member Help Desk on 1300 EXPLORER. We will ask you some security questions to verify your identity and then our team will be happy to send you a new card.
I have forgotten my membership number, what do I do? Don't worry, simply contact the Member's Help Desk on 1300 EXPLORER. Our staff will ask a few questions to verify your identity and then they will be happy to remind you of your membership number.
Do I need my membership number when booking a tour? Yes. Please make sure that your travel agent includes the exact names and membership numbers of each individual as shown on the membership cards for every booking. Without this we will not know the booking relates to a member and you will miss out on the benefits of membership associated with that booking.
How long are my Welcome Home Vouchers valid for? The Welcome Home Vouchers are sent within 8 weeks of arriving home from your trip. The vouchers are then valid for 12 months. Please note this is within 12 months of the date you book your next trip, not when you travel.