Cruise with Confidence

River cruising with complete peace-of-mind

Emerald Waterways, Evergreen Cruises and Tours’ sister company, has been sharing unforgettable cruising experiences with guests all over the world since 2014. As the small ship experts, you can enjoy complete peace-of-mind when journeying along some of Europe’s most celebrated rivers with us.

Our Cruise with Confidence Assurance has been designed with our guests and Star-Ship crew in mind. When you travel with us, rest assured that your health and safety are of our utmost priority. As winners of Cruise Critic’s ‘Best Value for Money River Cruise Line’ for five years running, you can guarantee our exceptional value promise every time you travel with us. We’ll take care of all of the finer details of your river cruise, letting you cruise with confidence and discover the wonders of Europe at your own leisure.

The world may have changed, however, both Emerald Waterways and Evergreen Cruises and Tours’commitment to our guests, the guest experience and their health, safety and wellbeing remains our key priority.

We are working closely with IG River Cruise*, Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols meet and exceed the latest regulatory requirements. In addition we are implementing the newest insights and technologies that help us to safeguard the health and safety of our guests and crew, while ensuring a truly wonderful guest experience.

Emerald Book with Confidence

Cruise with confidence

Learn more about our Cruise with Confidence offers with included Deposit Protection Plan and Reduced Deposit on our 2021 Europe River Cruising program until 30 September 2020

Our commitment to health & safety

We continuously update our protocols to safeguard both the health and the experience of our guests. Well in advance of your journey's departure date you will be informed about the latest procedures, which may include the following as a minimum guidelines:

Pre-arrival: A medical health evaluation form prior to departure from your home.
Arrival: Mandatory briefings about health & safety protocols.
On Board Hygiene: Doubling of our already frequent cleaning protocols in public spaces and suites.
On Board Food & Beverage Service: Will follow the protocols and guidelines recommended by IG River Cruise and Government Health agencies.
On Shore Excursions: Options will strictly adhere and comply with the destination specific regulations.
All our local partners will be compliant with health & safety protocols.
Hand sanitiser dispensers will be available on board in all public spaces, guest corridors and suites.
Strict control of who enters the ship.
Guests passing through from other ships will be allowed, but only for guests sailing with companies (CLIA protocol) that apply the same high protocols and standards as we do at Emerald Waterways.
All transport will be equipped with hand sanitiser and social distancing requirements, in compliance with the region's guidelines in which we are operating.

We are committed to continually reviewing and updating our protocols and guidelines as new information becomes available, to ensure that our guests can travel safely in the many destinations we operate in.

Our expertly trained on board team led by our Hotel Manager and Cruise Director, along with our tailored programme for on shore experiences with smaller groups, will ensure your cruise is a memorable experience. So you can book now, then travel with confidence and peace of mind.

The small ship cruising experience

When you embark on a river cruise with us, you’ll benefit from a small ship experience in unrivalled comfort. Our modern fleet of award-winning Star-Ships feature state-of-the-art innovations, inviting an intimate and personalised approach to cruising. Unlike larger ships, you’ll travel in a small group of just 84 to a maximum of 186 guests, enjoying the spacious surrounds of our Star-Ships, from elegant public areas to your own private suite.
Choose from our selection of suites and staterooms, all of which boast a wealth of amenities to ensure your complete comfort. What’s more, every one of our suites features an ingenious all-weather balcony system, allowing you to enjoy the fresh air of the great outdoors, come rain or shine.

Our public spaces have also been designed with space in mind, whether you want to catch up with other guests or seek a secluded corner to yourself. The Sun Deck runs the full length and width of each of our Star-Ships, offering optimum room to unwind in a sun lounger, participate in a morning fitness class with our Activity Managers, or just soak up the panoramic views and fresh air. 

If you’d prefer to relax indoors, the Horizon Bar & Lounge offers floor-to-ceiling windows so you can take in the views with your favourite drink. Join other guests at the bar to toast to your trip or get comfortable with a book in one of the plush armchairs.

However you’d like to dine, we’ll be happy to accommodate you. The Reflections Restaurant offers capacious dining options, whether you want to savour an intimate dinner for two or share your day’s travel adventures with newfound friends. The informal dress code lets you dine at complete ease amid the restaurant’s simple, sophisticated décor. Our attentive crew are always on hand to deliver freshly prepared dishes from our expert chefs and to refill your glass with complimentary wine, beer or soft drinks. 

Wellbeing during your journey

At the heart of Emerald Waterways and Evergreen Cruises and Tours is our promotion of health and wellbeing across all of our cruises. 

Our unique EmeraldACTIVE programme is designed for those guests seeking more active experiences, from guided vineyard hikes and small group cycling tours on our free on board bikes, to yoga and aqua aerobic classes led by our trained Activity Managers. You can also visit our on board gym, which caters to only a few guests at one time, letting you exercise safely. Or take a relaxing dip in our indoor heated pool, which has a retractable roof to allow free-flowing fresh air on sunny days.

Alternatively, we understand that relaxation is as important as staying active. Our on board Wellness Area includes a spa and salon. Rejuvenate your senses with an indulgent massage, treat yourself to a new hairdo or be pampered with a pedicure. Treatments can be pre-booked with our expert beauticians, letting you rest assured you’ll enjoy complete privacy for some much needed ‘me time’.