Explorer FAQs
If you’d like to know your current tier and points balance, you can contact the Member Help Desk on 1300 397 567 or explorer@evergreentours.com
Points are calculated on days travelled.
You will receive Evergreen Explorer Points based on the cabin you booked, as per your documentation, at the time you depart for your cruise. If you upgrade your cabin on board the extra points will not apply.
On your Booking Confirmation, there is information on your loyalty status, as well as how many more points are needed to upgrade to the next tier.
Evergreen Explorer is a completely separate program to the Scenic Club loyalty program operated by Scenic Cruises & Tours. Individuals may have membership of both Evergreen Explorer and Scenic Club. Benefits are not interchangeable or transferable between Evergreen Explorer and Scenic Club. However, individuals who complete a Scenic cruise or tour may choose to have that tour count towards their Evergreen Explorer membership and tier status assessment. Should they do so, it will not count towards their Scenic Club membership or tier status and the transfer cannot be reversed. Please note, your Evergreen trip will NOT count towards their Scenic Club membership and tier status assessment.
Yes. Membership is free and an automatic entitlement once you have travelled once with Evergreen Cruises & Tours.
Silver membership is automatic after you have completed any paid travel with Evergreen. Gold membership is automatic after you have completed either 50 paid days or 5 paid tours (of 7 days or more) on Evergreen cruise and/or tour. Diamond membership is automatic after completing 10 paid tours or 100 paid touring days on Evergreen cruise and/or tour. Your membership kit will usually be sent to you within 8 weeks of completing your qualifying tour. If it has not arrived, please email us at explorer@evergreentours.com noting the details of your recent trip and our membership services team will follow up.
No. Membership is automatic and limited to those who have previously toured with us on a paid Evergreen cruise and/or tour. Once you have completed any travel with us, you will automatically be sent a Silver membership kit. If you have completed your 5th paid tour of 7 days or more, or 50 days of paid touring with us, we will automatically send you a Gold membership kit, and if you have completed 10 paid tours of 7 days or more or 100 paid touring days then you will automatically be sent a Diamond membership kit. If your kit has not arrived within 8 weeks of the completion of your qualifying tour please contact us.
Yes. Please note non-members are welcome to subscribe to our “Evergreen Explorer” eMagazine and the monthly Evergreen email newsletter by entering their contact details. Subscribers and members are automatically sent these publications unless they advise us they do not wish to receive them.
No. Silver, Gold, or Diamond membership is valid for life and you can only move upward in tier status as you reach higher qualifying levels: from Silver tier status to Gold status and from Gold tier status to Diamond tier status. Tier status is never downgraded as in some other loyalty programs.
If any or your prior Evergreen branded tours are not recorded in your member transaction history please email us at explorer@evergreentours.com with your name, membership number, residential address and the date and name of your tour that is missing and we will amend your membership record accordingly. Alternatively, please contact the Member Help desk on 1300 EXPLORER (1300 397 567).
Please call the Member Hotline on 1300 EXPLORER (1300 397 567). We will ask you some security questions to verify your identity and then our team will be happy to send you a new card.
Don't worry, simply contact the Member's Hotline on 1300 EXPLORER (1300 397 567). Our staff will ask a few questions to verify your identity and then they will be happy to remind you of your membership number
No. Please make sure that your travel agent includes your exact name and address as per your previous Evergreen trip. The Evergreen reservations consultant will be able to search for your past record.
The Welcome Home Vouchers are sent within 8 weeks of arriving home from your trip. The vouchers are then valid for 24 months. Please note this is within 24 months of the date you book your next trip, not when you travel.