Frequently asked questions

To keep things simple, we’ve sorted our FAQs into categories. Use the links below to access our FAQs and get help with your query.

Hassle shouldn’t play a part in your holiday. That’s why we do all we can to make sure every step of your journey is smooth and simple – so you needn’t worry about a thing.
Here on our FAQs page, you’ll get the answers you’re looking for to plan, prepare and pack for your river cruise. We’ve answered common questions we get asked by our guests on a variety of topics, so you can quickly get the help and information you need and look forward to an unforgettable trip. 

Can't find what you're looking for?

Can’t find what you’re looking for? You’ll discover lots of extra information on our EmeraldEXPERIENCE page, which covers everything from suites and transfer options to excursions, gratuities and dining. You can also learn more about the Star-Ship you’ll be travelling on in the Our Ships section, including deck plans, images and a virtual tour.

For more help and advice about your next river cruise, get in touch with the Emerald Cruises team today. You can do so by calling 1300 383 747 or via the contact us page.